Privacy Policy
Last update: 07/05/2026
At TraceCRM we value your privacy. This policy explains what information we collect, how we use it, and what controls you have over your data.
1. Information we collect
We may collect account information (name, email, organization), CRM operational data (contacts, opportunities, forms), and technical data (access logs, IP addresses, browser, platform usage).
2. Use of information
We use information to provide and improve the service, maintain security, offer support, comply with legal obligations, and enable user-requested integrations (for example APIs, webhooks, and external calendars).
3. Legal basis and consent
We process data under the performance of the contracted service, legitimate interest in security and operational continuity, and/or consent when required by applicable law.
4. Data sharing
We do not sell personal data. We only share information with infrastructure and service providers strictly required to operate the platform, under confidentiality and security obligations.
5. Security
We apply reasonable technical and organizational controls to protect information, including encryption in transit, access controls, and account/tenant segmentation.
6. Data retention
We retain data during the lifetime of the account and for the period necessary to comply with legal obligations or resolve security and audit incidents.
7. Data subject rights
You may request access, correction, update, or deletion of personal information under applicable law. You can also manage much of your data directly from the platform.
8. International transfers
If data transfers are made across jurisdictions, we will apply appropriate safeguards in accordance with applicable regulations.
9. Changes to this policy
We may update this policy to reflect legal, technical, or product changes. We will publish the current version at this same URL.
10. Contact
For privacy inquiries, contact us at soporte@tracecrm.pro.